Terms &
Conditions.

All quotes are based on property size and service scope provided at the time of request. Final pricing may be adjusted if actual conditions differ significantly from what was described.

A booking is confirmed once you receive written confirmation from OK Home Services via email or message. Submitting a quote form does not guarantee a booking date.

You agree to provide safe and reasonable access to the property on the scheduled service date. For exterior-only services, access must be arranged in advance if the property is unoccupied. For interior services, someone must be present or access must be pre-arranged.

We ask for a minimum of 48 hours notice to cancel or reschedule a booking. Cancellations with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the quoted service price.

OK Home Services reserves the right to reschedule any service due to unsafe weather conditions (heavy rain, lightning, snow, ice, high winds). We will contact you as soon as possible and reschedule at no charge.

Maintenance plans can be cancelled at any time with no lock-in contract. Services already completed will be billed at the standard rate for that service.

If you are not satisfied with the quality of work completed, contact us within 24 hours of service and we will return to make it right at no additional charge. This is our commitment to you.

We do not offer refunds due to pollen, environmental debris, or weather conditions following a completed service. Whistler's natural environment means surfaces (particularly windows) can accumulate pollen, dust, or residue shortly after cleaning due to factors entirely outside our control. Our work is completed to the highest standard at the time of service.

If our crew arrives at the scheduled time and cannot access the property, a call-out fee may apply. No refund will be issued in this case.

OK Home Services is fully insured for general liability. In the unlikely event of damage caused directly by our team, please notify us in writing within 48 hours of service completion so we can investigate and respond appropriately.

We are not liable for damage to surfaces, seals, frames, or fixtures that were already compromised, aged, or improperly installed prior to our service. We will flag any concerns we notice before beginning work where possible.

Our total liability for any claim arising from a service shall not exceed the amount paid for that specific service.